Shipping + Delivery

Prints

Shipping cost for prints 

Country	Price (AUD)
Australia	Free standard shipping
New Zealand	$20 AUD flat rate shipping
UK + Europe	$33 AUD flat rate shipping
US, Canada + Japan	$43 AUD flat rate shipping
South Africa + Singapore	$30 AUD flat rate shipping
UAE	$45 AUD flat rate shipping

Delivery timeframes for prints 

Australia	Up to 2 - 3 weeks for dispatch and delivery
International	Up to 4 weeks for dispatch and delivery

 

Original Artworks

Domestic

If you are based in South East Queensland we may be able to organise personal delivery on any large scale/bulkier artworks. Send an email to hello@mzlew.art before you purchase to organise. Alternatively all domestic shipping within Australia will incur a $30 flat shipping fee for original artworks unless otherwise stipulated. Please allow a 3 week varnishing/framing time before your artwork is posted. 

International

International shipping for original artworks require tailored quotes. Before purchasing your item, please contact us at hello@mzlew.art 

PLEASE NOTE: for international orders (outside of Australia) Mz Lew Art does NOT cover any import taxes or customs duties - this is your responsibility on receipt of your artwork. 

Returns

We do not offer returns or exchanges for change of mind or on discounted/sale items. 

Faulty/Damaged Items

All original artworks are thoroughly checked before leaving the studio and packaged with care. Great care is also taken when photographing all original artworks, due to the raw nature of Lew's work, many layers and brush marks are made and may not at times show in photos. Please take this into account. We have made every effort to display as accurately as possible the colours and images of our products that appear on our online store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

All fine art prints are sent directly to you by our chosen print partner. They are very experienced and provide great attention to detail + quality. When receiving your print in the mail, be careful when taking it out of its package, if rolled in a tube avoid tugging on one spot or pinching with your nails. Keep the acid free paper on top of the print if storing away. To prepare it for framing, roll out your print with the acid free paper and lay some clean soft folded towels on top of the acid free paper + print so the weight will flatten it down. Then frame as desired.  

In the very unlikely event your item has been damaged in transit please email us at hello@mzlew.art with a photo of the damaged package and artwork within 48 hours. Include your order number so that we can work out a solution.